Privacy Policy – In Simple Words!

Basically, the Privacy Policy refers to the practice in which the backend Team of XPLabs gathers, utilizes, maintains, and discloses its User’s Information keeping their Privacy rights in mind.

To simplify, such guidelines will be applied to all Students who are associated with the Academy and regular Visitors to the Website.

Individual Information: Most Desirable

You must’ve a Question about Why XPLabs is so much interested in the User’s Sensitive Data. Then we’d like to let you know that not all personal or non-personal details we require; except a few specific things that interest us.

Such as Age, Phone Number, Mailing Address, Email while reverting queries or Newsletter Subscription, and Name during the registration process.

Professional Ethics – What We follow?

For a Business Purpose, particular Information is vital but somewhere it may make someone uncomfortable if it is shared without the consent of the Client.

We respect this attitude and ensure we don’t ask for personal Data unless we need it most. For instance – Ask all mandatory fields to be filled on the Contact Us page to respond on an inquiry.

Similarly, we do not store information on servers unless we require it for any operation on site.

Data Utilization: The Main Procedure

1. 
   As per the Guidelines of Cyber Security Law in India, the Team at XPLabs strictly follows legal compliance and exploits the Personal details only for:
   
   1. Analyzing Trends
   Proper evaluation and improvement in current Marketing Efforts, Promotions, Products, and Services with relevant Insights.
   
   2. Communications
   Custom Advertising Campaigns in relation to the different Courses, Learning Programs, and Target Audience for encouraging enrollments.
   
   3. Earning Credibility
   Shared Reviews on Site help in building Trust and faith in the EduTech Brand among the Prospects and interested Course learners.

Your Security Matters!

When you interact with the Company’s Website or purchase a Course online we collect a few details from your side. It would be up to you to accept our conditions or not.

Thank you for buying our courses. We ensure that our users have a rewarding experience while they discover, assess, and purchase our courses, whether it is an instructor-led or self-paced training.

As with any online purchase experience, there are terms and conditions that govern our Refund Policy. When you buy a training course from us, you agree to our Privacy Policy, Terms of Use and Refund Policy.

For Self Paced Learning:

To qualify for a refund, you must:

• submit your refund request within 7 days of purchasing a course

• have consumed less than 25% of the video-learning content

• and not requested any exam voucher or kit.

Any refund request failing to meet any of the requirements will not be accepted and no refund will be provided.

For Instructor Led Training:

To qualify for a refund, you must:

• submit your refund request within 7 days of purchasing your course

• have consumed less than 25% of the video-learning content

• have not attended more than one (1) live online class

• and not requested any exam voucher or kit

Any refund request failing to meet all of these requirements will not be accepted and no refund will be provided.

University Partnered Programs /Bootcamps:

To qualify for a refund, you must submit your refund request within 7 days from the start date of the regular class (Live or Recorded as the case maybe) whether attended or not. Any refund request failing to meet this requirement will not be accepted and no refund will be provided.

For instructor-led training & University Partnered programs, XPLabs reserves the right to reschedule/cancel a class/session due to any unavoidable circumstances. XPLabs will reschedule any cancelled class/session.

Refund request can be initiated in two ways

•  From my orders section, by clicking on “Initiate Refund” for the relevant course. This will work when item purchase-quantity is one.

• In case item purchase-quantity is more than one, please reach out to our support team through our Help & Support section on the website.

Refunds: Duplicate payment

Refunds of any duplicate payments will be processed via the same source (original method of payment) within 10 working days after you have submitted your request.